Call us for a direct answer on any billing question
Speak with our team directly. No transfers, no hold music. Just a straight explanation of your charges.
California-based billing support you can call
We keep things simple from our office out West: one phone number, a direct conversation, and the right person to explain your charges.
Not sure what a charge is for? We'll explain it.
Just tell us what's going on. We'll review your account and give you a straight answer — no jargon, no runaround.
You have questions. We have straight answers.
No jargon, no runaround. Just the things you actually want to know before you call.
Do I need my account number ready when I call?
It helps speed things up. But if you don't have it handy, our team can verify you using other information — name, address, or email. We work with what you have.
What if I don't understand a charge on my statement?
That's exactly what we're here for. We'll walk through the line item with you in plain English and explain what it is, why it's there, and if anything can be done about it.
Can you help with payment plans or past-due balances?
We can review your account and explain any options available to you. Our goal is to give you a clear picture of where things stand so you can decide what to do next.
What hours is the phone line open?
Monday through Friday, 9:00 AM to 2:00 PM Eastern. our team answers the line himself. No phone tree, no waiting on hold for fifteen minutes.
What if I need help outside those hours?
Leave a voicemail or send an email to email@mybusiness.com. We check messages regularly and will get back to you on the next business day.
Is there a fee for getting billing help from you?
We're here to explain your charges and review your billing information. That's the service we provide. If there are any costs associated with a specific action, we'll tell you clearly upfront.
Still have a question we didn't cover?
Call or email. our team answers personally, and he doesn't mind repeating himself.
Call 833-492-8778 to get a straight explanation of any charge on your account.
Phone lines are open Monday through Friday, 9am to 2pm Eastern. our team answers. No transfers, no runaround.